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SIAM: Principles and Practices for Service Integration and ManagementBy Peter Wiggers, Dave Armes, Niklas Engelhart, Peter McKenzie
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The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: * ITSM professionals working in integrated multi-sourced environments; * Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; * Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users; * Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
- Sales Rank: #635314 in Books
- Published on: 2015-11-23
- Released on: 2015-11-18
- Original language: English
- Number of items: 1
- Dimensions: 9.45" h x .51" w x 6.69" l, 1.24 pounds
- Binding: Paperback
- 224 pages
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