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God desires to pour an abundance of spiritual and emotional capital into lives. And he wants his followers to pour spiritual and emotional capital into others. Along the way, changes will happen.

• Sales Rank: #2554568 in Books
• Published on: 2012
• Number of items: 2
• Binding: Paperback
• 283 pages

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The Invested Life: Making Disciples of All Nations One Person at a Time (Paperback) - CommonBy By (author) T E Koshy By (author) Joel C PDF

The Invested Life: Making Disciples of All Nations One Person at a Time (Paperback) - CommonBy By (author) T E Koshy By (author) Joel C PDF

The Invested Life: Making Disciples of All Nations One Person at a Time (Paperback) - CommonBy By (author) T E Koshy By (author) Joel C PDF

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Ebook Download An Imaginary Tale: The Story of [the Square Root of Minus One] (Princeton Science Library)

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• Binding: Paperback

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Free Download Customers for Life: How to Turn That One-Time Buyer Into a Lifetime CustomerBy Carl Sewell, Paul B. Brown

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In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.

Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.

Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including:

• Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your
estimate or throw in an extra service free of charge

• No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them?

• Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve

• Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and
politeness from his mother.

• Sales Rank: #177079 in eBooks
• Published on: 2009-07-01
• Released on: 2009-07-01
• Format: Kindle eBook

Review
Stanley Marcus If you don't learn from this book, it's your fault. -- Review

From the Publisher
The art of developing the long-term customer relationships that are the lifeblood of every successful enterprise.

"Sewell's fundamentals are to an entrepreneur what the three R's are to a teacher...required reading."--Harvey Mackay, author of Swim With The Sharks

From the Inside Flap
The art of developing the long-term customer  relationships that are the lifeblood of every  successful enterprise.
"Sewell's fundamentals are to  an entrepreneur what the three R's are to a  teacher...required reading." -- Harvey Mackay,  author of Swim with the Sharks

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